FREE SHIPPING on orders over 35€ within Greece

Frequently asked questions

How can I place my order?

As soon as we receive your order we will contact you with the full amount of your purchase, shipping and payment instructions. When payment is verified we will proceed with shipment. You will receive an email confirmation with the package tracking number once the order ships from our warehouse.

What payment methods do you accept?

We accept bank deposit or transfer to the following bank accounts:
Alpha Bank IBAN: GR17 0140 2690 2690 0200 2006 100
Piraeus Bank IBAN: GR49 0172 1310 0051 3110 0332 529
National Bank of Greece IBAN GR55 0110 0970 0000 0970 0481 600

In case of transfer, please don’t forget to write your name in the transfer details. Any interbank fees should be paid by the depositor ('OUR' option).

We also support PayPal, payable to info@nymfescosmetics.com and cash on delivery with an additional charge.

What are the shipping rates?

Shipping rates are calculated by the weight of your order. We pack our products carefully so that they are protected during the shipping process and our standard domestic shipping method is by Speedex Courier. In case you prefer us to ship your order in any other way please advise us.

Rates for shipping inside Greece:

  • Attica 2.90€ up to 2kg, +1.00€ for each additional kilo
  • Rest of mainland Greece 3.20€ up to 2kg, +1.10€ for each additional kilo
  • Greek islands 3.60€ up to 2kg, +1.30€ for each additional kilo
  • Remote and distant areas in Greece Add +3.70€ to the above shipping costs. To find out if your area falls in this category click here.

Additional charges:
  • Cash on delivery +2.50€
  • Saturday delivery +2.60€
  • Time scheduled delivery: +3.70€
Please let us know if you’d like to use one of the mentioned services.

We’re happy to offer free shipping on orders over 35€ to anywhere in Greece!

For International shipping: After placing your order, we will contact you with the full amount of your purchase including shipping fees and taxes, as well as payment instructions.

When is my order expected to arrive?

For shipping within Attica and mainland Greece orders are normally delivered in 1-2 working days following shipment. Delivery to Greek islands and remote or distant areas might take 1-5 working days following posting.

How soon before you ship my order?

After you place an order with us and your payment is verified, please allow 1-3 business days for us to ship your order. Keep in mind that during the holiday season this may give a slower turnaround for orders to ship. We will work hard to get orders out as soon as we possibly can.

How do I know my order has been shipped?

You should receive an email confirmation with the tracking number of the shipment once the order leaves our warehouse. In order to track & trace your order using the tracking number click here. You may also reach out to us, at info@nymfescosmetics.com for any other questions regarding the status of your order.

What is your return/exchange policy?

We’re proud of what we make and we believe that you will love our products too. However, we recognize that not every cosmetic product will work for every customer so we’ve made it easy for you to try our stuff with minimized financial risk. We offer a 100% money back guarantee. No, it doesn’t matter if you don’t have your receipt, or if the product has been used (in fact we hope you’ve tried it). We will refund your purchase or, send you a different product that works for you. All we ask in return is your feedback on why you’re returning it. Your feedback is critical to us as we continue to formulate quality natural products, so your honest opinion is really appreciated! If you purchased your product from our online store and would like to return it, please write to us.

What if a product arrives damaged or broken?

We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled. If you have received a product that arrived damaged or broken, please contact us so that we can remedy the situation.

Do you have a brick & mortar store?

Yes we do and we would love to meet you! Our shop is located at 38km Porto Rafti ave, Porto Rafti, 19003, Greece. Visit us!.